Did You Feel It? Here’s What I Did About It . . .
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Membership for my Special Report Club remained pretty steady throughout 2008, but 2 weeks into December I saw cancellation after cancellation.
Was I surprised?
Not really.
Was I bummed out?
You bet!
The holidays are tough enough without the current economic crunch, and so when I started getting a lot of cancellations, I knew it was for no other reason than Christmas. It only makes sense to cancel memberships or what have you in order to free up money to buy gifts, but I still couldn’t help feeling disappointed.
About a week before Christmas, I was chatting with my friend Nicole Dean on IM and mentioned the big dip at my membership site. She said she’d been feeling the pinch over some programs she’s an affiliate for, so she wasn’t surprised by my news either. But she did tell me a couple of things I could do to turn things around.
1. Make a special offer to my cancelled members.
2. Survey my current members to see if I could find out if there might be another reason people were dropping their membership.
Well, first I made the special offer, and as much as I’d like to say otherwise, it fell flat. Not a single cancelled member took me up on my offer. But instead of getting discouraged, I zipped over to Easy Internet Surveys – which is now FREE by the way – and set up a survey.
Once my survey was ready to roll, I emailed my members and enticed them to complete the survey with the offer of a free PLR report once they hit the submit button. I’m happy to report that it worked, and boy was I amazed by the results of that survey.
Turns out, I was wasting a lot of time and money providing my members with materials they didn’t even use. I also found out what they really like about their membership, and what they’d like to see become a part of their membership.
I have to tell ya, that survey was the best thing I could have done for my members. I mean, there’s no point in them paying for stuff they don’t use, and certainly no point in me using my resources to have it created. So in the end the loss of all those members ended up being a good thing. It made me wake up and take notice, and now I’m thrilled to be launching a brand new version of the Special Report Club on Feb. 1st – which also happens to be the 1 year anniversary of SRC. I’m also raising the price from $19/month to $27/month, with the opportunity to upgrade to some awesome services.
I’ll provide you with a sneek peak of what’s to come later in the week . . .
Did your business take a dip in December? If so, what did you do about it?
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